Preparing Your Identification Documents for KYC
Before you begin the Spinpolo document upload process, gather the required identification files. The platform operates under a regulated license, which means a Know Your Customer (KYC) verification is mandatory before any withdrawal request is processed. You will need a clear, colour copy of your valid government-issued ID (passport, driving licence, or national identity card) and a recent utility bill or bank statement (issued within the last 90 days) showing your full residential address. Ensure that the name on your ID exactly matches the name on your account and the address document. Any discrepancy, such as a missing middle name or a slightly different address format, can trigger an immediate rejection.
For the address document, bank statements from accounts registered with your full name are accepted, as are official government letters. The Spinpolo casino verification team prefers clear, non-blurry scans or photographs. If you are using a mobile phone camera, place the document on a dark, flat surface and avoid shadows. Check that all four corners of the document are visible, the text is legible, and no personal information has been obstructed by your thumb or phone case. This step typically takes five minutes if you have the files ready on your device.
Format and Size Specifications for Uploads
The Spinpolo platform accepts only three image formats: JPEG (or JPG), PNG, and PDF. Each individual file must not exceed 10 MB in size. If your photo or scan is larger, compress it using a simple image resizer tool or adjust your scanner settings to lower DPI (e.g. 150 DPI is sufficient). Avoid using TIFF, BMP, or GIF files as the system will reject them immediately. Also, do not upload compressed ZIP or RAR archives. The required total word count of step-by-step instructions here ensures you understand the file handling.
Common errors occur when users try to upload double-sided identity cards in a single file. For example, if you need to provide the front and back of your ID card, upload two separate files — both under 10 MB — and label them descriptively. If your file name contains special characters such as ä, é, or £, rename it to simple letters (e.g., « passport_front.jpg »). The system processes files with a .pdf extension for bank statements but not for ID cards; stick to JPEG or PNG for ID. This rule applies directly to the Spinpolo bonus claim process once verification is complete.
| Document Type | Accepted Formats | Maximum Size | Common Rejection Reason |
|---|---|---|---|
| Passport / Driving Licence / National ID | JPEG, PNG | 10 MB per file | Blurry corners, cropped edges, or wrong format |
| Utility Bill / Bank Statement | JPEG, PNG, PDF (only for bills) | 10 MB per file | Older than 90 days, mismatched name, or redacted data |
| Proof of Payment (if required) | JPEG, PNG | 10 MB per file | Screenshot missing transaction ID or amount |
Step-by-Step Guide to Upload Your Files
Log in to your account and navigate to the « Account » section, look for a tab labelled « Verification » or « Documents ». Click the button to initiate of upload. The interface will prompt you to select a file from your device. Choose the correct file from your folder. The system will then preview the file you have uploaded. Finally, confirm by clicking « Submit » or « Upload ». The typical upload time for each file is between 10 and 30 seconds, depending on your internet speed and file size.
After submitting all required files, the status displays « Pending ». The review team verifies documents within 24 hours in normal extreme cases, but the waiting time could extend to up to 48 hours if there is high volume. If your file is rejected, the system provides a reason (e.g., « Passport is blurry » or « Address bill is incomplete »). Look carefully those reasons to fix. Avoid uploading the same file repeatedly without correction. This is the moment you might also check your Spinpolo no deposit eligibility, which sometimes requires a completed verification stage to apply.
Typical Problems (Troubleshooting Walkthrough)
Many users encounter a common hanging issue when uploading large files. If the progress bar stops at 99%, your file type might exceed a 10 MB limit or contain unsupported content. Check file properties on your desktop. Another frequent problem is the « invalid document » message which appears even on clean PDF scans because the file was incorrectly saved on an open default format such as Word. Convert or re-scan the file to a standardised JPEG/PNG. A critical note: do not use mobile apps that alter the aspect ratio or add watermarks.
One more typical case: the document shows the correct name and address but is rejected because the edges are clipped (e.g., the top shows data, but the bottom of the page is missing). Always use the « document scanner » mode of your phone’s camera, not the « photo » mode, to capture all corners. If you still receive « document expired » for a clearly valid ID, ensure your document’s expiration date visible in the upload window. The platform sometimes rejects documents that are valid for more than 10 years because it flags them as potentially tampered. In that case, contact support, referencing your Spinpolo promo code status if you used one during registration.
- File too big: Compress JPEG to 80% quality; a 10 MB file should be around 2 MB for a clear page.
- Wrong format rejected (e.g., TIFF, GIF, BMP): Convert to JPEG using any online tool.
- Address not matching: Update your account address first, wait 24 hours, then upload the bill.
- Selfie not required: Only specific live verification requests need them; otherwise, not accepted.
- Slow processing: Check your upload was fully completed right before closing the browser.
Verification Times and Payment Method Connection
Once your upload is processed and approved by the pending status, your account becomes fully verified. This unlocks withdrawal capacity. The most popular method is « Instant Bank Transfer » (processing time: 1–3 working days after approval) and « MiFinity » (near immediate). The maximum limits depend on your status levels. Standard user can withdraw up to €1,000 per week, while VIP level users may get daily limits of €5,000. The RTP of the platform? One of the most common slots have an RTP of 96.3% and 96.8, but RTP varies by game provider. The Spinpolo free spins are awarded on specific slot titles and usually come included with a welcome package or promotional bonuses, which you can redeem after the KYC process. Bookmark these steps to understand exactly your verification.
Check your email after verification passes to see if you have a Spinpolo bonus already credited to your account. The system may require a few redeems or « claim » your promo within a limited time window. Always ensure the account settings are kept up to date to avoid security locks. For further information, you can follow the spinpolo.eu.com site for live chat or email support to clarify anything about file rejection.